We go that extra mile to ensure we give you the best service we can
Got a question? We're here to help.
If you have a query about making an order, the status of an existing order, you can find all the information you need below.
Alternatively, if you have a general enquiry, or you would like to speak to one of our team, you can call us on:
If you have a query about making an order, the status of an existing order, you can find all the information you need below.
Alternatively, if you have a general enquiry, or you would like to speak to one of our team, you can call us on:
+44 (0) 1305 260068
customerservices@veloce.co.uk
Web order
enquiries
Check order status and more with new Veloce store account. Click here to find out more about Veloce online store accounts.
Telephone order enquiries
To check the status of an order made over the telephone or by mail, call our office on the above number.
General
enquiries
Can't find the information you need online? Have another query? Call us or email us using the details above.
Opening hours
Telephone orders and enquiries: Open 09:00 - 17:00 Monday to Friday (UTC)
Order collections: Available 09:30 - 16:30 Monday to Friday (UTC)
Please call us on 01305 260068 if you have any queries.
Using discount codes, voucher codes, and digital gift cards online
Our discount and voucher codes can be used online, as well as over the telephone, while our digital gift cards can only be used online. You can find the link to enter your discount code on the first page of your shopping cart.
On desktop devices
Look for the Redeem your coupon link just below the cart total …
On mobile devices
Look for the Redeem your coupon link just below the Checkout buttons …
Click this link, and you will be presented with a code box where you can enter your discount code.
Type your code into the box, hit the Apply button, and if the code is valid, your discount will be applied to your order!
Please note that discount codes DO NOT apply to some books, including limited editions, numbered book runs, ebooks and audio books, unless specifically stated. For more details, see the terms and conditions, here.
Code not working?
If you enter a code that you are sure is valid, be it a voucher, discount code, or digital gift card, but no discount is applied, please call us on +44 (0) 1305 260068 and we will investigate.
Pre-orders
We sometimes make books available for pre-order. Pre-orders are orders for items that are not yet in stock and available for general sale. When you pre-order an item, you will need to pay the full price of the item, plus postage and packing, upfront. Once the item is in stock and available for despatch, we will fulfil your pre-order.
You can request a cancellation or exchange of your pre-order anytime until the item is shipped. Once your order is shipped, our standard cancellation terms, as set out in our Returns policy, below, applies.
You can request a cancellation or exchange of your pre-order anytime until the item is shipped. Once your order is shipped, our standard cancellation terms, as set out in our Returns policy, below, applies.
Returns
If you wish to return an item bought from us online, please let us know within 14 days of receiving the item, either by phone or via email, quoting your order number and contact details.
If you have received a book in error, or if your book is damaged, please return items, by mail or in person, to:
Returns Department:
Veloce Publishing Ltd
Veloce House
Parkway Farm Business Park
Middle Farm Way
Poundbury
Dorchester
Dorset DT1 3AR
UK
Veloce Publishing Ltd
Veloce House
Parkway Farm Business Park
Middle Farm Way
Poundbury
Dorchester
Dorset DT1 3AR
UK
Please ensure that:
• The item(s) is in its original condition and packaging
• Ensure item(s) is repackaged securely. If the original packaging was damaged when you received your order, please include this inside your package ⑴.
• Include the reason for your return, the invoice number, and your email address or telephone number.
• Tell us if you would like a REFUND or a REPLACEMENT.
• Ensure you get proof of posting ⑵
• The item(s) is in its original condition and packaging
• Ensure item(s) is repackaged securely. If the original packaging was damaged when you received your order, please include this inside your package ⑴.
• Include the reason for your return, the invoice number, and your email address or telephone number.
• Tell us if you would like a REFUND or a REPLACEMENT.
• Ensure you get proof of posting ⑵
⑴ Alternatively, you can email us digital photos of the damaged item's packaging; this will enable us to assess if the damages can be claimed against
⑵ We can only process returns if we receive them at Veloce House (the address above). We advise that you always get proof of posting, in case the returned item is lost in transit.
⑵ We can only process returns if we receive them at Veloce House (the address above). We advise that you always get proof of posting, in case the returned item is lost in transit.
Processing returns
Once we receive the returned product, and confirm the reason of return, and its condition, we will apply a credit to the card used to place the order, or send a replacement, as requested. Please allow up to 7 workings days for processing your exchange or refund once it has arrived back with us. Your statutory rights are not affected in any way
Once we receive the returned product, and confirm the reason of return, and its condition, we will apply a credit to the card used to place the order, or send a replacement, as requested. Please allow up to 7 workings days for processing your exchange or refund once it has arrived back with us. Your statutory rights are not affected in any way
We always strive to provide you with the best customer service possible. If for any reason you are not satisfied with your purchase, call us on the numbers above, and let us try to resolve the problem.
Veloce's new store accounts
With our new website, comes a new, more secure way of shopping. Our old web store used the tried-and-tested method of username and password access, both for creating and accessing your online account. Whilst this was secure, it required that you remember a secure password every time you wished to log in.
Our new store has moved to a more modern, more user-friendly, and even more secure method – a 'Magic Link'. With a Magic Link, you only need to remember the email address you use to shop at Veloce – no more tricky passwords!
Our new store has moved to a more modern, more user-friendly, and even more secure method – a 'Magic Link'. With a Magic Link, you only need to remember the email address you use to shop at Veloce – no more tricky passwords!
The benefits of Magic Links
- There's no need to remember a tricky password: you need only remember the email address you used to create your account
- Your store account is created automatically when making your first order
- It's more secure than using a username and password: the Magic Link is sent to your email address only, so only you can see and use it
- Each link can be used only once, so there's no risk of someone else gaining access
- Magic Links are valid for 14 days, so you can log in when you like
- You can request a Magic Link as many times as you like!
What can I do in my new account?
As with our old accounts, your new store account lets you change your personal details (you can change the email and name associated with your account), and track the status of current orders. You can also keep a list of favourites, so you can come back and get that book you’ve been waiting for. You can access all these features from the links bar, shown on each store page:
How do I get a new account?
You don't have to do anything now, but there are two ways to create a new Veloce account.
- You can make an order, and your account will automatically be created when you checkout, using the email address you supply
- You can enter your email address, before you order, and any orders made with this email address will be recorded to your account.
How do I log in to my account?
You can sign in to your account wherever you see a text link, or wherever you see the Sign in icon, below …
… and you will be asked for your email address …
Enter your email and we will immediately send you an email with your unique Magic Link …
You can use this link to access your account at anytime within 14 days or receiving it. If after 14 days you haven’t logged in, the link will expire: simply repeat the process to request a new Magic Link.
High resolution cover images and sample pages
For marketeers, editors, bloggers, and superfans alike, we provide high resolution cover images, PDFs containing sample pages, and text files of the contents list for almost all of our books.
Download cover images and PDFs direct from the product page
Our high resolution cover images and sample PDFs are perfect accompaniments for book reviews in print and online – and now they're easier than ever to download!
No more tricky URLs … no more copy and pasting ISBN numbers … simply head to the product page, and download!
Each cover image is a high-quality RGB jpeg image, measuring a minimum of 1350 pixels on its longest edge – perfect for online presentation or conversion for print. Our sample PDFs contain a selection of a minimum of five single pages, designed to showcase the book design and content.
If you have special requirements for a cover image, sample page or spread, or an image that appears within a book, tell us what you need, and where you'll be using the files, and we'll do our best to get them to you ASAP. We can usually supply different sizes, colour modes, and formats for cover images, sample PDFs, and photos that appear within the book.
Enter title, SKU or details below, select your book, and download assets direct from the book page
Additionally, our design creates a range of graphics to support our marketing efforts, including 3D mockups of books and feature spreads. Whatever your needs, get in touch and we'll see if we can supply you with some additional or custom graphics.
NOTE: Items created on request will take time to originate, so please ensure you contact us in plenty of time, if you have a deadline to meet! Some pages, spreads, or images may be unavailable for licensing reasons; each request will be assessed on an individual basis.
Veloce Publishing Ltd
Veloce House, Middle Farm Way, Poundbury, Dorchester DT1 3AR, UK
Tel +44 (0)1305 260068
Fax +44 (0)1305 250479
