General terms and conditions
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Veloce Publishing Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Veloce Publishing Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Veloce Publishing Website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Veloce Publishing Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Veloce Publishing Website and any transactions conducted on or through the Veloce Publishing Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Veloce Publishing website, we make no warranties, whether express or implied, in relation to its accuracy.
The Veloce Publishing Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Veloce Publishing Website, or any transaction that may be conducted on or through the Veloce Publishing Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.
We make no warranty that the Veloce Publishing Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Veloce Publishing Website.
Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Veloce Publishing Website and any information provided to or taken from the Veloce Publishing Website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any loss of goodwill or reputation; or
any special or indirect or consequential losses;
In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
The Conditions (as amended from time to time) contain the entire agreement between the parties relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save in so far as the same has expressly been made a representation in the Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Purchase of products
All orders are subject to acceptance in accordance with our order Acknowledgement Policy and availability. If the Product you have ordered is not available from stock you will not be able to place an order on the Veloce Publishing website. However, if an order is accepted for which there is no current stock you will be contacted by email and will have the option either to wait until the item is available from stock or to cancel your order in accordance with our Cancellation Policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Veloce Publishing website.
Order acknowledgement policy
Your order will only be accepted and a legally binding contract entered in between us on despatch of the product to you.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Veloce Publishing Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Veloce Publishing Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over £1000.00 (Inc. VAT) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
The contract between you and Veloce will be completed on the despatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation Policy. The sale contract is therefore completed in England and is subject to English law.
We reserve the right to reject any offer to purchase by you at any time.
Once you submit an order, we immediately prepare all stock items for delivery. You can cancel your order at any stage until delivery. If you would like to request the cancellation of an order, please contact us on +44 (0)1305 260068 as soon as possible, or email this information to firstname.lastname@example.org. Please inform us of any cancellation at the earliest opportunity.
Please call us to discuss returns before you return items: Call our customer services +44 (0)1305 260068 for more details.
Veloce Publishing stands by the high quality of all its publications. Each product will have been inspected prior to packing. In the unlikely event of a problem please contact us on +44 (0)1305 260068.
Description of products
All details, descriptions and prices of products appearing on the Veloce Publishing website are correct at the time of input. Although we aim to keep the Veloce Publishing website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
All prices are correct at the time of entering information. You will receive an electronic confirmation of receipt of your order via email. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared by WorldPay online payment services. For more information visit www.worldpay.com
You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Veloce Publishing Ltd offers the following variety of payment methods:
Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
Refusal of transaction
We reserve the right to withdraw any products from the Veloce Publishing website at any time and/or remove, screen or edit any materials or content on the Veloce Publishing website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any product from the Veloce Publishing website, whether or not that product has been sold; removing, screening or editing any materials or content on the Veloce Publishing website; refusing to process a transaction or suspending any transaction after processing has begun.
The eligibility to purchase products on the Veloce Publishing website is limited to those parties who satisfy our eligibility criteria. By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Credit card security
All orders are 'encrypted' to ensure safe transmission to us. We utilise secure server software (SSL) through Thawte to ensure your information cannot be read as it travels over the Internet.
To be eligible to order products on the Veloce Publishing website and lawfully enter into and form contracts on the Veloce Publishing Website under English law you must register by providing your real name, phone number, email address, credit card details and other requested information. Purchases on the Veloce Publishing Website can only be made by those individuals aged over 18 years of age who meet these terms of eligibility, who have been issued a valid credit card by a bank acceptable to us, whose applications are acceptable to us and who have authorised us to process a charge or charges on their credit card in the amount of the total purchase price for any products which they purchase.
Privacy and information use
Veloce Publishing respects your personal information and undertakes to comply with applicable UK Data Protection legislation. Any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Veloce Publishing website, we consider the information you input as private. The information is kept on a secure server protected from outside parties.
We use the information only for the following purposes:
Processing your orders
- for statistical purposes to improve the Veloce Publishing website and its services to you;
- to administer the Veloce Publishing Website; and
- to notify you of Veloce Publishing products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. In the event that you do not wish to receive promotional emails from us, please use the Unsubscribe link in the email you receive, or contact our Customer Service Representatives notifying us that you no longer wish to receive promotional details from us.
Emails to our Customer Service Representatives should be addressed to email@example.com with the subject "Remove Me From Your List" on the email you send confirming the registered details to be removed.
You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the Veloce Publishing website we shall do so.
We aim to keep our records as current as possible and you may change or update our records at any time by emailing our customer support address, or making the change through the account system on the Veloce Publishing website.
You have a right to request a copy of any information we hold on you for which we will charge a small fee, and to correct any inaccuracies.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Veloce Publishing website, or the use by any other person accessing the Veloce Publishing website using your user details.
We reserve the right to:
Third Party Links
In an attempt to provide increased value to our customers, we may provide links to other Veloce Publishing online services, resources or third party websites. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Discount codes and offers exclude the following:
- Digital publications, including apps, ebooks, and other products.
- Some Limited Edition books
- Other concurrent offers and discounts.
- Select titles as deemed unsuitable for inclusion in a specific offer by Veloce Publishing, or its imprints.
In addition, discounts may be applied only to a single product, group or category of products, or combinations thereof. Codes are single-use per customer, unless stated otherwise.
Please also read our General terms and conditions, and gift vouchers terms and conditions, here.
Discount codes can be used online, by entering your code into the code area in the cart / checkout area, or for phone orders by quoting the code to the person taking your order.
If you are unsure if a book you desire is included in a specific offer, please call us on +44 (0) 1305 250068, and we may be able to find another applicable discount.